Accessibility

Accessible Parking:

Skyla Credit Union Amphitheatre is located in the NC Music Factory. The NC Music Factory has a parking lot located across the street from the venue just past the AvidXChange building. There is accessible parking located on the first level of the parking deck and accessible spots located outside the parking deck. The accessible parking belongs to the NC Music Factory and they may charge parking fees. These fees may vary and are NOT venue fees. The accessible parking is first come, first served and please be advised that parking is limited. 

If you wish to drop off a member of your party, please drop them off at the main entrance. 

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.   

Dietary Needs:

Skyla Credit Union Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates. 

Service Animals:

At Skyla Credit Union Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.  

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team. 

Sign Language Interpretation:

Skyla Credit Union Amphitheatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.   

Please make your request by email to charlotteboxoffice@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Assisted Listening Devices:

Assistive Listening Devices (ALDs) technology at Skyla Credit Union Amphitheatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served. 

Skyla Credit Union Amphitheatre has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.        

1. Connect to Wi-Fi network Free_Fan_Wifi 

1. Download the Listen Everywhere app via the App Store        

1.  Connect to the audio channel in the app 

1. Enjoy the show! 

If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance. 

Mobility Device Storage: