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Whatever your needs, let us know how we can help.


TICKETS You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.

INTERPRETER REQUESTS If you need an interpreter for an event, call us at least two weeks ahead of time on 704-549-1292 and we’ll arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services. HEARING DEVICES If you need an assisted listening device, call us at least two days before the event on 704-549-1292 and we’ll sort it out for you.

UNEXPECTED NEEDS If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

ON THE DAY PARKING The Music Factory has parking available in the parking deck across the street from the venue, or in the adjacent surface lot. Pricing varies by event. Once you arrive at the venue, there will be signage and staff members to direct you to the lots.

AT THE VENUE If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them in the middle of the ticket gates. All bathrooms, concession stands, and merchandise stands are accessible.

SERVICE DOGS Only registered working dogs are allowed inside the venue during events. In line with ADA’s guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability. Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.